Deliveries and Returns
Costumer service:
Our e-mail: Info@kejewear.com
Shipping and delivery:
Order process:
Keje ships order from Monday-Friday only (excluding major holidays). Please allow 4-5 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination.
Domestic shipping:
All domestic orders and shipments placed with us online will be processed and shipped via Yurt içi kargo. Delivery takes 2-3 business days.
Keje cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections, and other circumstances that are irrelevant to our control.
International shipping:
We currently offer international shipping via DHL. Additional duties and taxes may occur depending on the region in which you live. We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties.
Import fees vary by country, to get an estimate of the expected fees due in your region please reach out to your local DHL representative for the best possible estimate.
Keje cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections, and other circumstances that are irrelevant to our control.
Return and exchange:
Exchange:
If you are unsatisfied with your order, have received faulty merchandise or need to make an exchange please contact: Info@kejewear.com.
We offer store credit or exchange only within 5 days of receiving your purchase.
Return:
If you would like to return an item purchased on www.kejewear.com, please send us a request for a return authorization within 7 days of delivery date via Info@kejewear.com . All returns must be shipped back to us within 5 days of the request approval.
– Items must be returned in new & unused condition, with all original packaging and tags attached including our “DO NOT REMOVE” hangtag.
– We cannot refund or take returns on clothing that has been worn or used.
– Keje reserves the right to refuse any returns which do not meet our return policy requirements or are returned without authorization.
– Keje is not responsible for lost and/or stolen return packages.
– You are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Keje.